Platform Description
Hypertide provides an email infrastructure solution utilizing Microsoft IPs designed to enhance cold email campaign effectiveness. Our platform operates on a self-service, Software-as-a-Service (SaaS) model.
Core Services
Access to Hypertide's email infrastructure platformDomain and inbox setup capabilitiesAutomatic DNS record setupSales engagement platform integrationEmail infrastructure management toolsOngoing technical support
2. Service Delivery ProcessInitial Onboarding
Payment Processing One-time platform access feeInitial subscription paymentAll fees are non-refundable
Account SetupOnboarding form submissionKick-off email distributionComplimentary onboarding call with a dedicated account managerPlatform access credentials provision
Platform AccessImmediate access upon onboarding completionSelf-service options include:Domain purchasingInbox setupSales engagement platform integrationInfrastructure management toolsDomain and
Inbox SetupAutomated DNS record configurationMultiple domain optionsScalable inbox setupAutomated sales engagement platform integration
3. Service Standards and Best Practices
Email Campaign GuidelinesTarget AudienceProfessional email addresses onlyExclude generic domains
Content RequirementsUse of Spintax recommendedPlain text format preferredCompliance with anti-spam regulations
Volume ManagementEmail limits shown in account dashboardRequired warm-up period before full campaign launchBounce rate monitoring with thresholdsAdjustable volume limits based on account performance
Technical SupportEmail support with 24-hour response guaranteeEscalation process:Initial email supportIssue assessmentEmail-based resolutionCall escalation if necessary
4. Subscription TermsPricing StructureOne-time platform access fee specified at signupRecurring subscription fees based on service tierAdditional services available for purchasePricing may vary by:Service tierDomain and inbox countAdditional featuresUsage volumeCustom needs
Billing TermsAutomatic billing authorization requiredSubscription charges based on selected planUpgrades or downgrades availableNo partial month proratingNon-refundable feesPricing subject to change with noticeCustom pricing for enterprise clients
Service Tiers Multiple service tiers for different needsTier-specific features and limitationsTier details and pricing available in the dashboardOption to upgrade or downgrade
Usage PoliciesEmail volume determined by service tierAdditional capacity available for purchaseUsage monitoring tools providedFair use policies applyVolume adjustments may consider:Account historyPerformance metricsPlatform capacityCompliance
5. Cancellation PolicyCancellation ProcessInitiationContact account managerProvide account details and cancellation date
Service TerminationImmediate account closureInbox access removalFuture billing stopsPermanent data deletion
Post-CancellationNo platform or service accessNo data retentionNo account reactivationNew setup required for future service
6. Refund PolicyNo-Refund Terms All fees are strictly non-refundable, including:Platform access feeSubscription feesSetup chargesUnused service time
Service GuaranteesDomain/inbox replacement subject to reviewCompliance with guidelines requiredReplacement at platform’s discretion
7. Technical Support and Communication Support Channels Primary: Email supportResponse time: Within 24 hoursEscalation: Call support when necessaryAccount manager assistance
Support Coverage Platform access issuesDomain setup assistanceInbox configurationIntegration supportPerformance optimizationTechnical troubleshooting
8. Platform Maintenance and UpdatesSystem MaintenanceRegular platform updatesPerformance optimizationSecurity enhancementsFeature additions
Service InterruptionsScheduled maintenance notificationsEmergency maintenance proceduresSystem status updatesResolution timelines
9. Compliance and SecurityPlatform SecurityMicrosoft IP infrastructureDNS security measuresAccess control protocolsData protection standards
Email ComplianceAdherence to anti-spam regulationsDeliverability optimizationBounce rate monitoringCampaign performance tracking
10. Service Limitations and DisclaimersPlatform LimitationsEmail volume restrictions per tierRequired warm-up periodsPerformance monitoring thresholdsPlatform optimization requirements
Performance DisclaimersMarket condition variabilityDeliverability factorsCampaign success dependenciesProduct-market fit impact
11. Data ManagementData HandlingNo email content storageTemporary system logsAccount information retentionSecurity protocols
Data DeletionImmediate upon cancellationNo backup retentionComplete access removalPermanent deletion confirmation
12. Additional TermsService ModificationsPlatform feature updatesPricing adjustmentsPolicy changesNotification procedures
Support EvolutionService improvement initiativesAdditional support channelsResponse time optimizationProcess refinements
Last Updated: November 1st, 2024
For questions about this policy or any aspect of our service:
Email: support@hypertide.io
Response Time: Within 24 hours during business days